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Trusted by hundreds of leading companies
Number of Calls
Number of Minutes
Number of Insights
Enhance and Automate Quality Assurance
Optimized Agent Performance
Automated call transcription, summarization and classification, seamless CRM data exchange to improved agent utilization
Quality Assurance
Automated agent performance analysis, script adherence, and agent scoring pinpoint areas for improvement, eliminating random sampling and enhancing QA efficiency and service quality.
Agent Assist
AI guided customer interactions using historic call data, with real-time suggestions and information for improved service and efficient agent training and onboarding
Callplan.io
The power of AI in Analyitics
Discover and Analyse Business Insights
efficient and flexible
Ai powered conversation intelligence
Our system is developed throug real life call center situations over the course of 12 years. Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Actionable Business Insights
Advanced conversation intelligence, trends analysis, and problem/solution identification drive strategic decision-making
Enhanced Customer Understanding
Multilingual transcriptions, conversation, sentiment and emotion analysis provide deeper insights into customer needs, problems and solutions
Compliance Adherence
Adherence to industry standards and regulatory frameworks assuring data privacy through sensitive data detection, redaction or encryption critical for sectors like finance and healthcare
Security you rely on
Callplan protects your data whilst giving your team easy access whenever they want. Here is how we do it.
Industry & Regulatory Compliance
PCI DSS | Callplan is a PCI DSS Level 2 certified Service Provider.
GDPR | Callplan maintains a robust information security program to comply with GDPR.
ISO27001 | Callplan adheres to the ISO27001 standard for information security management.
Data Security Practices
Data encryption at rest and in transit
Access control with 2FA and VPN
Application security testing
Secure development lifecycle
Third-party subprocessor management
Identity and access management for employees
Hardware security for employees
Responsible disclosure policy
AI, Security & Privacy
All our services are provided from our EU based private cloud infrastructure. AI workloads are run in-house, and as an exception, customer specific workloads may be outsourced to carefully vetted third-party providers who meet or exceed our own standards. Shared data is anonymized or de-identified.
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Client Testimonals
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Enhance your Conversation Intelligence Insights.
Try out our FREE demo
Enhance your Conversation Intelligence Insights.