by georgi | 21/04/21 | Product Updates
Product updates Secure Your Contact Center Payments with Callplan Contact centers today must stay compliant with the constantly evolving security standards, so they can protect all the payment card information (PCI) of their customers. That’s why the Payment Card... 
by georgi | 09/04/21 | Product Updates
Product updates Callplan Secure Payments Contact centers today must stay compliant with the constantly evolving security standards, so they can protect all the payment information of their customers. That’s why the Payment Card Industry Data Security Standard (PCI... 
by georgi | 18/11/20 | #CX
#CX 3 Easy Strategies to Successfully Handle Customer Service During The Black Friday and Cyber Monday 2020 As we approach the end of 2020, two of the most exciting shopping days are quickly knocking on our doors: Black Friday and Cyber Monday. Customer service needs... 
by georgi | 21/09/20 | #CX
#CX What is IVR System and Why is it so Powerful for Your Call Center? Interactive Voice Response (IVR) systems play a significant role to help contact centers easily manage high call volumes and provide smooth customer journeys. That’s why IVR became an essential... 
by georgi | 10/07/20 | Product Updates
Product updates Introducing Call Recordings, Eavesdrop & Whispering and Updated Events Page So excited to share some completely new features and improvements to help your contact center provide excellent customer experience. Enjoy the Call Recordings, Eavesdrop... 
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