Conversation Intelligence – what is it and the benefits for your business
What is Conversation IntelligenceIn traditional contact centers, Conversation Intelligence (CI) is a vital tool that hinges primarily on human analysis and evaluation. It involves the detailed review of customer calls by quality assurance teams, focusing on content,...
Secure Your Contact Center Payments with Callplan
We are thrilled to announce our brand new Callplan Payments!
Empower your contact center with secure remote payments and provide exceptional customer and agent experience.
Callplan Secure Payments
Find out how Callplan Payments can help your contact center to deliver secured card payments, protected customer’s data and happy remote agents.
3 Easy Strategies to Successfully Handle Customer Service During The Black Friday and Cyber Monday 2020
As we approach the end of 2020, two of the most exciting shopping days are quickly knocking on our doors: Black Friday and Cyber Monday. Customer service needs are going to be very different this year, from the pandemic influencing customer behaviour to the new online...
What is IVR System and Why is it so Powerful for Your Call Center?
Find out how the Interactive Voice Response (IVR) systems can benefit your contact center to easily manage high call volumes and provide smooth customer journeys.
Introducing Call Recordings, Eavesdrop & Whispering and Updated Events Page
So excited to share some completely new features and improvements to help your contact center provide excellent customer experience. Enjoy the Call Recordings, Eavesdrop & Whispering as well as the updated Events Page. Here’s a look at everything we’ve been working...
7 Steps Your Contact Center Must Consider When Going Remote
When your contact center faces business disruptions, it’s essential to quickly respond to the situation and adapt your team. Now is the perfect moment to assure your customers that your business is taking a huge step forward to provide them with excellent customer...
Callplan’s Response to COVID-19
With the recent rapid development of the novel coronavirus (COVID-19), many businesses are implementing the “working from home” policy to prevent the spread of the virus. As a company, Callplan has been relying on a distributed team from the very beginning so we are...
Say Hello to Our Brand New Call Flows and Amazing Design Updates
Callplan has always had a unique approach to customer service software. We have strived to create our product with the mission to enrich your call centre team with the best solution to meet all of your customers’ needs. Our team is always on a quest to create amazing...