by Desislava Licheva | 18/11/20 | #CX
#CX 3 Easy Strategies to Successfully Handle Customer Service During The Black Friday and Cyber Monday 2020 As we approach the end of 2020, two of the most exciting shopping days are quickly knocking on our doors: Black Friday and Cyber Monday. Customer service needs...
by Desislava Licheva | 21/09/20 | #CX
#CX What is IVR System and Why is it so Powerful for Your Call Center? Interactive Voice Response (IVR) systems play a significant role to help contact centers easily manage high call volumes and provide smooth customer journeys. That’s why IVR became an essential...
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